Call
us, we're here to help 
Telemecanique Automation and Control Services priority support
programs provide your site with quality phone and on-line support
from experts specially trained on the Schneider Electric automation
products employed throughout your business. Each continuing support
program gives you access to a private, members only web site that
you can customize to place the right information at your fingertips
when you need it.
Membership privileges
All priority support members no matter what service level receive:
– Direct access to highly skilled technical
support engineers with industry and advanced product knowledge.
– Wallet-sized membership card, with phone number, to carry incase of
emergencies 
–- GoToAssist™ for
remote diagnostics capabilities
– Benefits of well equipped labs to replicate complex or communications
problems
– One price per site (annual renewal)
– Unlimited users at site of contract
– Unlimited support calls
– Coverage by three product families (packages), not individual products
– Personalized web site includes:
- Product updates and announcements
- On-line case submission, tracking, and access to company
wide case histories
- Comprehensive library of technical manuals and resolution
documents
- Firmware updates/revisions for download
- User forums
- “My home” page customization to meet
your automation product needs
- Technical application notes and sample code
- Free software releases and updates, specialized motion information,
and legacy product documentation for software, motion and legacy
package holders respectively.
You choose the level of service to meet
your needs
We understand that different businesses have different support needs depending
on the number of shifts in operation, the available personnel and resources,
and the type of manufacturing process or application. So, we let you choose the
right level of service to meet your specific business requirements.
|
Technical
questions by phone
& fax |
Private,
personalized website access |
Additional
information |
Bronze
"business hours
support" |
8am – 8pm
EST
Monday
thru
Friday |
Yes |
Basic
package |
Silver
"24 x 5 support" |
24
hours
Monday
thru
Friday |
Yes |
Upgrade
from bronze |
Gold
"24x7x365 support" |
24
hours
7 days per week |
Yes |
Upgrade
from bronze
or silver |
>PAL
Option
Platinum Account Liason
"Dedicated technical resource designed
OEM & SI" |
8am – 5pm
EST
Monday
thru
Friday
One point of contact – dedicated PAL |
Yes
+ 10 MB of web storage to store documents. Share documents
site to site within large organizations. |
Option
for any silver or gold level service only.
Includes on-site visit by PAL. |
>Note
about phone support.
How to order
- Choose a continuing support package: software, motion or legacy.
- Choose a level of service: bronze, silver,
or gold (and add a PAL to silver or gold).
- Contact us, your local distributor or sales
office with your package and level of service.
For ordering assistance, information, or to
renew your priority support contract, call Telemecanique Automation
and Control Services at 1-888-266-8705, option 3.
|
