Scheduled
maintenance support for maximum uptime
Along with our commitment to continue introducing ground-breaking
automation technologies year after year is our commitment to
help you support and maintain your automation investment. Installed-base
services like regular preventive maintenance can help to eliminate
potential problems before they occur and to extend automation
and control equipment life. Our maintenance support agreements
are designed to be flexible and to help you achieve optimal productivity
from our industry-leading Modicon®, Telemecanique® and Square D® branded automation products.
Services provided:
- On-call service coverage
between 8 am and 5 pm, Monday through Friday
- Priority on-site
service response time
- Periodic preventative maintenance agreements
(by request for flex-time)
- Installation of field change ordersInstallation
start-up support
- Access to priority support web site (annual
agreement only) includes:
- Product updates and announcements
- Comprehensive
library of product user guides, firmware updates and resolution
documents
- User forums, technical application notes,
sample code
- “My home” page
customization to meet your automation product needs
Options at additional cost:
- Extended 24/7 on-site
coverage is available
- Extended warranty replacement parts
- Dedicated
on-site service engineer
Annual Maintenance Agreement
To afford you the maximum protection for your equipment, Schneider
Electric offers an annual agreement to help maintain and prevent
problems with your automation and related equipment. By scheduling
your maintenance in advance you are better able to control
your expenses and since you process only purchase order per
contract period you also significantly reduce administrative
costs.
Flex-time Maintenance Agreement
The flex-time service agreement guarantees a factory-trained
field service engineer will be available to support
your Schneider Electric automation equipment whenever
needed. Hours of on-site service are purchased up
front, typically in 24 or 48 hour blocks, with no
minimum service charges applied. The first four hours
of travel are free. This program is designed to provide
maximum protection at a minimum cost.
Compare maintenance
support agreements
Annual
agreement key
service benefits |
|
Flex-time
agreement key service benefits |
-
Reduced expense for your in-house maintenance functions
- Financial stability – you can plan your service
expense for an entire year
- Reduced administrative costs. You only process
one purchase order per contract period
- Reduced downtime – peace of mind
|
|
-
Service only when required – you have complete control
- Reduced hourly rates for up front purchase
- Priority response time
- No minimum charges
|
For your free evaluation, contact
a service business development specialist in your area
or call 1-888-266-8705. |
