Dedicated
technical resource option designed for OEMs and SIs 
Instead of
dealing with several different points of contract, you can have
one designated Platinum Account Liaison (PAL) to call. As an
option to any silver or gold level continuing support program,
you can add this dedicated resource between the hours of 8 AM
and 5 PM Monday through Friday. Included in Platinum service
option is an on-site visit where your PAL will take a look inside
your enterprise by getting to know both you, your colleagues
and your business. You will interact with your PAL directly and
have the ability to contact your PAL by pager so that you have
direct access to expert assistance when you need it. Each PAL
is an expert in your field and your PAL will be selected based
upon their personal knowledge of your business and how our products
apply to your process needs.
Perfect for OEMs and SIs -- One call does it all
In addition to your existing silver or gold level continuing
support package, the Platinum service offers a variety of support
options. You may request support via phone, email, or personal
pager. Whether your call is mission-critical or not, the Platinum
upgrade option delivers the best access to your PAL.
The Platinum service allows you to track problems and resolutions
on-line, based on your personal case history. You can log on
and page your pal directly from the web site. You can also view
other cases and histories of cases submitted by other members
within your organization. Ten megabytes of Web storage is included
with the Platinum service option, which enables you to store
plenty of documents safely on the site, leaving your more room
on your desktop or network. This space can be used for inter-company
correspondence and sharing of detailed technical information
that your company needs. This space can also be used for sharing
information from site to site within a large corporate organization.
Each user has the ability to post, edit or delete any information
posted to the space.
Membership privileges
– Direct access by phone, email, or pager to a dedicated
support engineer who knows your business and processes.
–- GoToAssist™ for
remote diagnostics capabilities
– Benefits of our well equipped labs to replicate complex
or communications problems
– All other benefits of either a gold
or silver level continuing support packages
– Personalized web site includes:
– Product updates and announcements
– On-line case submission, tracking, and access to company
wide case histories
– Comprehensive library of technical manuals and resolution
documents
– Firmware updates/revisions for download
– User forums
– “My home” page customization to meet your
automation product needs
– Technical application notes and sample code
– Free software releases and updates, specialized motion
information, and legacy product documentation for software,
motion and legacy package holders respectively.
– Ample storage for sharing documents from site to site
within your organization
>Note
about phone support.
How to order
- Choose a continuing support package: software, motion or legacy.
- Choose a level of service: bronze, silver,
or gold (and add a PAL to silver or gold).
- Contact us, your local distributor, or sales
office with your package and level of service.
For ordering assistance, information, or to
renew your priority support contract, call Telemecanique Automation
and Control Services at 1-888-266-8705, option 3. |
