We're
here to help
When the unexpected occurs, it's critical to have
instant access to information and support. Having
this readily available assistance can save your organization
both time and money. If you are experiencing an emergency
or just need general assistance, please call us or
visit
us on-line. We're here to help.
Support by phone
U.S. Helpdesk
Hours: 8:00am – 8:00pm EST Monday – Friday
Contact: 1-800-468-5342, option 1
(978-975-9079, option 1)
A contract may be required for technical support.
If so, you will be charged $250.00 for a transfer to the priority
support line. We accept Visa, MasterCard, and American Express.
Priority Technical Support
Hours: 24 x 7 *
Contact: 1-888-266-8705
(978-975-9755, option 1)
Members only have priority access to product specialists. Please
have your contract or case number ready when you call.
* Hours of support depend on your support contract
level. >More...
Emergency on-site services
Field Service
1-800-468-5342, option1
(978-975-9079, option 1)
Field service professionals are available to assist you at your
site.
On-line support
Priority support members have access to a private
personalized website that includes:
- Product updates and announcements on-line
and by email
- On-line case submission, tracking, and access
to company wide case histories
- Comprehensive library of technical
manuals and resolution documents
- Firmware updates/revisions for
download
- User forums
- “My home” page customization
to meet your automation product needs
- Technical application notes
and sample code
- Free software releases and updates, specialized
motion information, and legacy product documentation for software,
motion and legacy package holders respectively.
>Log
on here... your personalized site awaits
you.
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